Archive for April, 2008
Top Suddenlink Markets Make Forbes List
The Suddenlink cities and their ranking on the Forbes‘ list were:
8. Greenville, N.C.
46. Jonesboro, Ark.
49. College Station, Texas
58. Abilene, Texas
81. Parkersburg, W.Va.
82. Midland, Texas
106. Goldsboro, N.C.
111. Rocky Mount, N.C.
113. Tyler, Texas
128. Alexandria, La.
144. Lake Charles, La.
166. Victoria, Texas
176. San Angelo, Texas
DTV: A Primer
Employees Pony Up Hair for Cancer Cause
On April, 5, nine employees, three of their children and several friends went to a local hair salon to donate their ponytails to Locks of Love, a program that makes wigs for children who have lost their hair as a result of cancer treatments.
When the cutting was done, 36 ponytails totaling 399 inches (more than 33 feet) were headed to Locks of Love. The Suddenlink-Parkersburg team also held a bake sale during the clipping, raising additional money for the Relay for Life event, which will be held locally on May 16 and 17.
DTV: Once More, For the Record
And the facts are these: Suddenlink cable TV customers do NOT need to order digital equipment from us to continue receiving our Basic and Expanded Basic services. In fact, cable TV customers will continue to have access to our Basic and Expanded Basic services — WITHOUT digital equipment — after the February 2009 digital transition and for the foreseeable future.
Charleston, WV
From that humble beginning, the Charleston cable system is now owned by Suddenlink and offers a full array of advanced TV, Internet, and phone services. Approximately 700 dedicated employees work in the sytem, maintaining more than 8,000 miles of cable lines and equipment and serving more than 200,000 customers in four states: Kentucky, Ohio, Virginia and West Virginia.
Suddenlink acquired this flagship cable system from Charter Communications on July 1, 2006 — a purchase that made Suddenlink the largest company of its kind in W. Va. (Beyond Charleston, the cable system also serves several of the state’s other major cities, including Beckley, Logan, Princeton, and Parkersburg.)
3 Million Calls in One Day
The company is rapidly approaching 115,000 total phone customers, many of whom have bundled Suddenlink Phone with Suddenlink TV and/or Internet services, resulting in significant savings during these challenging economic times.
Suddenlink Phone uses IP technology to transport calls over the company’s own, private, managed IP-based network, never traversing the public Internet. As a standard part of its service, Suddenlink offers unlimited local and domestic long-distance calls, plus a set of popular calling features. Suddenlink Phone also provides automatic access to the FCC-mandated Enhanced 911 system and is compatible with most modern alarm monitoring equipment.
To learn more or to order Suddenlink Phone, start here.
DTV: Don’t Be Confused
Suddenlink customers only need a set-top box (or cable card) if they want access to our Digital cable service. To continue receiving our Basic and/or Expanded Basic service, customers don’t need to do anything, if our cable lines are already connected to their TV sets.
Welcome Back, Customer
“A … satellite TV service … is advertising heavily in the Humboldt County area as well as nationally. In their advertising, part of what they promised is: ‘No startup costs or equipment to buy, and every package includes local channels.[’] By local channels, they don’t really mean locally produced programs from Eureka; they mean ABC, CBS, NBC out of Los Angeles. I understood that when I signed up and gave them my credit card number. They … told me that getting the so called local channels would take up to 45 days. While I waited for the local channels, I kept my cable service so that we could watch ABC and CBS programs and paid for both services. After 50 days of waiting, they … informed me that they could not deliver on their commitment to provide those local channels. The reasons that they could not deliver on their commitment [were] that the local TV providers would not grant a waiver to allow the LA station to be substituted for the local broadcasts. I can understand that because each lost customer means fewer people watching local commercials and that could impact ad sales. When they … informed me that they could not provide local channels I told them that I had no reasonable choice [but] to terminate their service and ask for a refund. I explained my situation both verbally and in a letter to their Billing Disputes Department. They responded by billing my credit card for $388.23, in addition to what I paid them for monthly service. Perhaps this letter will prevent others from making the same mistake that I made.”
