Kudos for High-Speed Service
10/24/08 at 2:10 pm Pete 2 comments
It’s always gratifying when the services you offer are recognized — especially when that recognition comes from customers. For internal purposes, we recently compiled a list of places where our high-speed Internet service was voted the “best” by readers of local newspapers — and we decided to share it. See below.
We will continue to work hard to earn these recognitions and expand on them.
Russellville, Ark. (seven consecutive years)
Amarillo, Texas (five consecutive years)
Newport, Ark. (four consecutive years)
Plainview, Texas (four consecutive years)
Lubbock, Texas (three consecutive years)
Paris, Texas (three consecutive years)
Jonesboro, Ark.
Abilene, Texas
Bryan-College Station, Texas
Nacogdoches, Texas
San Angelo, Texas
Point Pleasant, W. Va.
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1. Cynthia | 12/01/08 at 11:37 am
I recently moved to a new area in Texas and signed up for all three services provided by Suddenlink. For months only my laptop was able to connect to the internet and not my desktop. I had called a few times, spoke with your CSRs and nothing was being resolved. I even had a tech come out to my home from another source and speak with a CSR of yours.
Not until I called last week when spoke to David(Ext. 2459) was this issue able to be resolved….and in under 10 minutes.
I want to send my sincere appreciation to him for this. I hope your organization does recognize it’s staff for their abilities to realize what the issue is and solve it quickly. Less time on the telephone means happier subscribers. I was truly not happy with the support I was given previously and had given up.
So, thank you David and have a Safe and Happy Holiday Season.
cjc
2. SFYI Editor | 12/02/08 at 1:29 pm
Cynthia — Thanks for sharing this story. We have passed along your kudos to the appropriate care-center managers, so they can share, in turn, with David.