Archive for January, 2009

Customer Kudos

No company is perfect, but the Suddenlink team is clearly committed to doing what we can to constantly improve the experience customers have with our company. The good news: Some people are starting to take notice.

01/30/09 at 2:40 pm 5 comments

DTV Saga Continues

Ted Hearn has the latest on whether or not the DTV transition will be delayed. Key excerpts from his report:

“A federal program that subsidizes the purchase of digital TV converter boxes has a waiting list for 3.2 million coupons worth $40 each, the Commerce Department’s National Telecommunications and Information Administration (NTIA) reported Wednesday.”

“On Monday, the Senate voted unanimously for legislation … to adopt the June 12 date” [rather than the current Feb. 17 deadline].

“House Speaker Nancy Pelosi (D-Calif.) had the House vote on a modified version of Rockefeller’s bill under an expedited process that bypassed the House Energy and Commerce Committee … “

“To pass the bill, Pelosi’s strategy needed two-thirds of those voting. But the bill got only 258 votes — including 236 Democrats and 22 Republicans — about 24 votes shy of two-thirds. Voting against were 155 Republicans and 13 Democrats.”

“A Senate source said the Senate is reviewing under expedited rules the House bill that failed.”

“‘If the Senate will clear it again, the House will have another shot at passing it again on Tuesday or Wednesday of next week,’ the source said.”

01/28/09 at 5:11 pm

Winter Storm Update

For more recent updates, please search for “winter storm.”
For prior reports, see below.

 

 

UPDATE @ 10:00 am CT, 1/28/09: Greatest impact of the winter storm on Suddenlink continues to be in northern Arkansas, with some impact in other areas. The majority of customers in the Jonesboro/Pocahontas/Walnut Ridge, Mountain Home and Newport, Ark., systems have had service impact. About half of the customers in Batesville, Ark., and Grayson, Ky., have been affected, while about one-quarter of homes served in Pauls Valley, Okla., and Senecaville, Ohio, have had service interruptions.

Hardest hit areas continue to be primarily affected by commercial power outages and downed drop wires. We have experienced only isolated service outages in some other systems, while many others in the storm’s path remain at full service. Additional crews are helping in the hardest hit areas.

Suddenlink crews continue to do whatever they can to ensure that our services are available as soon as possible after power is restored. In some cases, Suddenlink is using generators to serve customers.

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UPDATE @ 5:00 pm CT, 1/27/09: At this report, icy conditions in parts of the United States continue to have greatest impact on Suddenlink in parts of northern Arkansas and southern Missouri. Mountain Home, Ark., has been hit hardest with the majority of customers out of service, predominately caused by commercial power outages and downed drop wires. Other areas with some heavier impact still have the great majority of customers in service as Suddenlink continues to use generators for backup power. Those areas include Newport, Russellville, and Atkins, Ark. We have experienced only isolated service outages in some other systems, while many others in the storm’s path remain at full service. Additional crews are on the way to the hardest hit areas. As temperatures drop this evening and the rain continues, additional outages are possible.

Meanwhile, Suddenlink crews continue to do whatever they can to ensure that our services are available as soon as possible after power is restored. In some cases, Suddenlink is using generators to serve customers.

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Icy conditions in northern Arkansas and southern Missouri have affected service for some Suddenlink customers in Arkansas, primarily in Mountain Home and Newport. The majority of customers in those communities, however, continue to have service. We have experienced only isolated service outages in the cable systems serving Jonesboro, Pocahontas, Walnut Ridge, Russellville, Morrilton, and Clarksville. Service appears to be normal in other areas. We will provide additional updates on our progress. In the meantime, Suddenlink crews continue to do whatever they can to ensure that our services are available as soon as possible after power is restored.

01/28/09 at 10:42 am

DTV Delay on Track

With the Senate’s unanimous passage of a bill yesterday, delaying the DTV transition until June 12, the House is expected to follow suit and President Obama to sign the legislation into law.

It’s not over until it’s over — but this delay is now much closer to being a reality.

01/27/09 at 7:04 am

Rockefeller Optimistic about New Delay Bill

The U.S. Senate will take up the new bill next week. Details here.

 

01/23/09 at 3:55 pm

DTV Delay is … Delayed

Tuesday, it looked like a delay of the DTV transition was imminent.

Yesterday, House Commerce Chair Henry Waxman postponed voting on the matter:

“Late last week Senate Republicans blocked a bill to delay the transition date,” Waxman said in a statement Wednesday afternoon. “I have postponed committee consideration of the DTV markup to give the committee more time to assess the implications of the Senate action.”

And the saga continues.

01/22/09 at 11:04 am

VOD Slated for Jacksonville

Jacksonville, Texas, that is — where Suddenlink digital customers should see a new channel guide when they turn on their TV sets Tuesday morning, Jan. 27. That new guide will also give them access to the video-on-demand (VOD) menu. For other recent VOD launches, check here.

Future launches will be announced as they are confirmed. Please stay tuned.

01/21/09 at 11:31 am

DTV Delay Gains Steam

House Commerce Committee Chair Henry Waxman “says he expects Congress will delay the DTV transition date,” possibly until June 12.

Perhaps.

In the meantime, Suddenlink continues to prepare for the still-in-effect Feb. 17 deadline, so that our customers can continue to watch TV regardless of the final transition date.

01/20/09 at 12:35 pm 2 comments

Cable Employee Among Crash Survivors

Our thoughts and best wishes go out to the Time Warner Cable employee who was among the passengers on the US Air flight that crash landed yesterday in the Hudson River. All survived thanks to the heroic efforts of the pilot.

01/16/09 at 2:01 pm

Rosenthal Profiled in Business Journal

The award was announced in December, and a corresponding profile of Suddenlink General Counsel Craig Rosenthal was published today in the St. Louis Business Journal.

Note: A subscription to the paper’s print edition may be required to view Rosenthal’s online profile.

01/16/09 at 1:56 pm

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