Suddenlink Celebrates 10 Years

Today, Suddenlink is celebrating its tenth year in business. Our origins can be traced to Feb. 12, 2003, when our management team assumed responsibility for Classic Communications, a small cable operator serving approximately 300,000 customers in mainly rural communities. The company more than quadrupled in size in 2006, with the acquisitions of Cox cable systems serving approximately 900,000 customers and Charter cable systems serving approximately 240,000 customers.  Around the same time, the name Suddenlink was introduced.

Way back in 2003, Classic offered Internet service (with a top download speed of 1.5 Megabits per second) in only half of its cable systems – and offered phone service in none. A decade later, Suddenlink offers high-speed Internet service in all communities, with download speeds up to 107 Megabits per second in many areas; phone service to substantially all customers; wireless home networking; a robust line up of high-definition TV channels; TV Caller ID; a video on demand library with more than 10,000 titles; an online video service known as Suddenlink2GO; home security; and a suite of commercial services, including advertising and carrier services.

“Through the hard work of our team, an unrelenting focus on customer care, plus transformative acquisitions, billions of dollars in financings and capital investments, we turned a small company into the nation’s seventh largest cable operator with financial and operating results that are among the very best in the industry,” said Kent.

Arizona Communities Get VOD, TV Caller ID

Suddenlink yesterday launched its Video on Demand (VOD) and TV Caller ID services in the following Arizona communities: Flagstaff, Sedona, Cottonwood, Camp Verde, Lake Montezuma and the Village of Oak Creek. Customers who have Suddenlink digital receivers can enjoy Video on Demand (VOD) service, available on Channel 1.

VOD features thousands of viewing choices, many of them in high-definition (HD) format, including movies, sports, news, music and popular cable-network shows. More than a third of the Suddenlink VOD library is free. The rest is available for either a per-view charge or monthly subscription. Viewers can order titles via remote control at any time.

In another upgrade, customers can now see who’s phoning them on their TV screens with Suddenlink’s TV Caller ID service. When the phone rings, a banner pops up across the bottom of the TV screen to indicate who’s calling. The feature is free, but for it to work, customers must have a minimum combination of Suddenlink Phone and Digital TV.

These service enhancements are the latest elements in a $10 million capital investment program in Arizona and Southern California. That program already has brought faster Internet speeds and many new TV channels to Flagstaff and other Arizona communities.

Truckee, Auburn Get Faster Internet, TV Caller ID

In another upgrade, Truckee and Auburn customers can now see who’s phoning them on their TV screens with Suddenlink’s TV Caller ID service. When the phone rings, a banner pops up across the bottom of the TV screen to indicate who’s calling. The feature is free, but for it to work, customers must have a minimum combination of Suddenlink Phone and Digital TV.

These enhancements are part of Project Imagine. Suddenlink will continue to announce launches of new and enhanced services in other communities as they are confirmed.

Still More ‘TV Caller ID’ Launches

Following Tuesday’s announcements, another slate of communities can now receive Suddenlink’s TV Caller ID service. See below for a list of the most recently launched cable systems and nearby communities (in parantheses). Additional launches of the TV Caller ID service will be announced as they are confirmed.

    Texas
    Conroe (Montgomery, Willis)
    Gladewater
    Lufkin (Diboll, Hudson)
    Terrell, Pilot Point and other Suddenlink-served, Dallas-area communities

    Oklahoma
    Chickasha
    Cushing
    Perkins
    Seminole
    Stillwater

‘TV Caller ID’ Train Rolls On

Following yesterday’s announcements, another slate of communities can now receive Suddenlink’s TV Caller ID service. See below for a list of the most recently launched cable systems and nearby communities (in parantheses). Additional launches of the TV Caller ID service will be announced as they are confirmed.

    Arkansas
    Jonesboro (Bay, Campbell Station, College City, Diaz, Hoxie, Jacksonport, Tuckerman, Walnut Ridge)
    Newport
    Pocahontas

    Louisiana
    Bossier City (Bossier Parish, Haughton)

    Missouri
    Branson (Hollister, Tri Lakes)
    Ozark (Nixa, Highlandville)

    Oklahoma
    Muskogee (Wagoner)
    Okmulgee

    Texas
    Athens
    Gainesville (Oak Ridge, Sadler, Whitesboro)
    Huntsville
    Jacksonville
    Mineral Wells
    Mount Pleasant (Mount Vernon, Pittsburg)
    Nacogdoches
    Sulphur Springs (Winnsboro)

More ‘TV Caller ID’ Launches

 

Since our last update, Suddenlink’s TV Caller ID service has now been launched in the following list of cable systems and nearby communities (in parantheses). Further expansion of the TV Caller ID service will be announced when confirmed.

    Arkansas
    Arkadelphia (Gurdon, Caddo Valley, Gum Springs)
    Batesville
    El Dorado
    Heber Springs
    Magnolia (Waldo)
    Malvern (Rockport, Perla)
    Russellville (Dardanelle, Morrilton, Clarksville, Lamar, Pottsville)

    Louisiana
    Alexandria (Pineville, Pollack, Ball, Creola)
    Bastrop (Mer Rouge)
    DeRidder
    Lake Charles (Sulphur)
    Leesville (Fort Polk)
    Minden
    Natchitoches
    Ruston (Grambling, Simsboro, Vienna)

    Mississippi
    Greenville (Metcalfe)

    New Mexico
    Clovis

    Oklahoma
    Enid

    Texas
    Amarillo (Canyon, Tulia)
    Bryan-College Station
    Georgetown (Leander, Pflugerville)
    Henderson
    Kingwood
    Lubbock (Floydada, Plainview, Post, Shallowater, Wolfforth)
    Midland (Andrews, Big Spring)
    Paris
    San Angelo
    Tyler
    Victoria (Telferner)

Suddenlink News Round Up

In the time we’ve been away, there have been a number of notable Suddenlink news items, including the launches of Video on Demand (VOD) service in Lake Conroe, Texas; and TV Caller ID service in Abilene, Snyder, and Sweetwater, Texas. (Future expansions of the VOD and TV Caller ID services will be announced as they are confirmed.)

In addition, Suddenlink advertising exec Todd Harris won some much-deserved national recognition. Congrats!

Suddenlink TV Caller ID Expands

The roll out started in NC last month and has since been extended to Suddenlink customers in West Virginia and Humboldt County, California, who subscribe to both the company’s phone and digital TV services.

Suddenlink is actively working on technological solutions that will help expand this service’s availability to more customers in more areas. Stay tuned.

Very Cool: Caller ID on Your TV

Ever have this happen to you?

You’re settled in for the evening, watching your favorite TV show. The phone rings. You reach for the handset, but then realize you left it in its cradle in the other room. So you get up and run to the phone, check your caller ID, and discover it’s someone you just don’t want to talk to, at the moment.

It’s one of life’s minor frustrations that many of Suddenlink’s North Carolina customers will never have to endure again. Now, they’ll see a caller ID box pop up at the bottom of their TV screen, allowing them to make the decision then and there, if they want to answer the call … or not.

For the service to work, customers must subscribe to Suddenlink digital TV and phone. If they do, TV Caller ID is available at no additional charge.

The company is actively considering expansion of TV Caller ID to other areas.

Suddenlink is using Integra5’s Converged Services Platform (i5 CSP) to offer the new service. The i5 CSP helps video providers, video programmers, and wireless operators deliver next-generation communications and social media experiences to multiple consumer devices.