Snyder, Sweetwater Get Faster Internet Service

Yesterday, we launched High-Speed Internet 30.0 service in Snyder and Sweetwater, Texas. With a download speed up to 30 Megabits per second (Mbps), it is the fastest residential service in both communities.

Arkansas Communities Get MAX 50.0 Service

Beginning yesterday, residential customers in El Dorado, Russellville, Clarksville, London, Morrilton, Pottsville, Dardanelle and Lamar, Ark., can get High-Speed Internet MAX 50.0 service. With a download speed up to 50 Megabits per second (Mbps), it is the fastest residential Internet service offered in these communities.

Since spring of 2010, MAX 50.0 service has been made available to residential customers in the following Suddenlink-served communities:

Arizona: Bullhead City, Kingman, Lake Havasu City, Parker, Payson

Arkansas: Batesville, Jonesboro, Pocahontas

California: Auburn, Humboldt County, Truckee

Louisiana: Alexandria, Bossier City (including Barksdale Air Force Base), Haughton, Lake Charles, Natchitoches, Pineville, Sulphur

Mississippi: Greenville

Missouri: Branson, Nixa, St. Joseph

North Carolina: Enfield, Halifax County, Kinston, New Bern, Scotland Neck, Tarboro

Texas: Abilene, Athens, Balch Springs, Lufkin, Fate, Forney, Gladewater, Grand Saline, Heath, Hideaway Lake, Lindale, McClendon-Chisholm, Mineola, Nacogdoches, Quitman, Rockwall, Royse City, San Angelo, Seagoville, Talty, Terrell

MAX 50.0 Launched in Batesville, Greenville

Starting yesterday, residential customers in Batesville, Ark., and Greenville, Miss., can get High-Speed Internet MAX 50.0 service. With a download speed up to 50 Megabits per second (Mbps), it is the fastest residential Internet service offered in these communities.

In both areas, we’ve also added a High-Speed Internet 30.0 service, with a download speed up to 30 Mbps.

Since spring of 2010, MAX 50.0 service has been made available to residential customers in the following Suddenlink-served communities:

Arizona: Bullhead City, Kingman, Lake Havasu City, Parker, Payson

Arkansas: Jonesboro, Pocahontas

California: Auburn, Humboldt County, Truckee

Louisiana: Alexandria, Bossier City (including Barksdale Air Force Base), Haughton, Lake Charles, Natchitoches, Pineville, Sulphur

Missouri: Branson, Nixa, St. Joseph

North Carolina: Enfield, Halifax County, Kinston, New Bern, Scotland Neck, Tarboro

Texas: Abilene, Athens, Balch Springs, Lufkin, Fate, Forney, Gladewater, Grand Saline, Heath, Hideaway Lake, Lindale, McClendon-Chisholm, Mineola, Nacogdoches, Quitman, Rockwall, Royse City, San Angelo, Seagoville, Talty, Terrell

Beware ‘Solutions’ to Non-Existent Problems

Recently, a number of websites and blogs have published false warnings about two of Suddenlink’s online services and offered fixes or remedies for problems that don’t exist.

The potential danger is that these remedies could be back-door attempts to launch malicious software (commonly known as “malware”) — which, once it’s downloaded, could compromise your computer, Internet experience, and/or private information.

In other words, certain sites make false claims about Suddenlink; offer a “fix” (e.g., virus scan software) to a non-existent problem; and then potentially use that “fix” (if you click on it or download it) to infect your computer.

These sites might also try to engage you in a chat or other form of direct communication in order to capture your personal information.

So be careful out there, and please — if you read warnings about Suddenlink — give us a chance to address any concerns you might have by contacting us directly, through email, chat, or phone.

Additional information follows about two Suddenlink services that are a common subject of the false reports, namely: (1) a Suddenlink toolbar and (2) a search service that helps customers find the websites for which they’re looking, if they accidently type an invalid domain name or Web address. Both services are common practice across the Internet, and we’ve been offering them for several years now. Importantly, if customers don’t want to use these services, they don’t have to.

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North Carolina Communities Get MAX 50.0 Service

Beginning today, residential customers in Kinston, N.C., as well as Suddenlink-served areas in Scotland Neck, Enfield and parts of Halifax County, N.C., can get High-Speed Internet MAX 50.0 service. With a download speed up to 50 Megabits per second (Mbps), it is the fastest residential Internet service offered in these areas.

In Scotland Neck, Enfield and Halifax County, we’ve also added a High-Speed Internet 30.0 service, with a download speed up to 30 Mbps.

Since spring of 2010, MAX 50.0 service has been made available to residential customers in the following Suddenlink-served communities:

Arizona: Bullhead City, Kingman, Lake Havasu City, Parker, Payson

Arkansas: Jonesboro, Pocahontas

California: Auburn, Humboldt County, Truckee

Louisiana: Alexandria, Bossier City (including Barksdale Air Force Base), Haughton, Lake Charles, Natchitoches, Pineville, Sulphur

Missouri: Branson, Nixa, St. Joseph

North Carolina: New Bern, Tarboro

Texas: Abilene, Athens, Balch Springs, Lufkin, Fate, Forney, Gladewater, Grand Saline, Heath, Hideaway Lake, Lindale, McClendon-Chisholm, Mineola, Nacogdoches, Quitman, Rockwall, Royse City, San Angelo, Seagoville, Talty, Terrell

Auburn, Truckee Get Faster Internet Speeds

Effective yesterday, we increased speeds for our Auburn and Truckee, Calif., Internet services at no added charge. Current Internet customers with download speeds of 1.5, 10 and 20 Megabits per second (Mbps) were increased to up to 3, 15 and 30 Mbps, respectively.

We continue to offer High Speed Internet MAX 50.0 service, featuring download speeds up to 50 Mbps, in Auburn and Truckee. It is the fastest residential Internet service in both communities.

Service Upgrades Completed in Lecompte, La.

Yesterday, we completed an upgrade to the superior picture and sound quality of all-digital TV in Lecompte, La., introduced a host of high-definition (HD) TV channels, and launched a faster Internet speed option and Video on Demand (VOD) service.

Among the new HD channels are broadcast stations KLAX HD (ABC), KALB HD (NBC), WNTZ HD (FOX), KALB HD (CBS 5.2), KLFY HD (CBS) and KLPA HD (PBS). Cable networks include ESPN HD, Lifetime HD, CMT HD, Nickelodeon HD, MTV HD, USA HD, Headline News HD, CNN HD, Animal Planet HD, ABC Family HD, Disney HD, Discovery Channel HD, A&E HD, Fox Sports Houston HD, Cartoon Network HD, HGTV HD, TBS HD, TNT HD, TLC HD, History HD, AMC HD, Food Network HD and Comedy Central HD.

We also launched High Speed Internet 20.0 service. High Speed Internet 20.0 features a download speed of up to 20 Megabits per second (Mbps), the fastest residential Internet service in the community.

Lecompte customers who have Suddenlink digital receivers now can enjoy video on demand (VOD) service, available on Channel 1.

VOD features thousands of viewing choices, many of them in HD format, including movies, sports, news, music and popular cable-network shows. More than a third of the Suddenlink VOD library is free. The rest is available for either a per-view charge or monthly subscription. Viewers can order titles via remote control at any time.

TV News Search Service Launched

The Internet Archive is now offering a free TV news search service. The TV News Search & Borrow’s database contains roughly 350,000 television news video clips and transcripts starting in 2009. Users can access programs produced by 20 different broadcast and cable networks. The project also allow users to borrow the video clips via DVD. Program clips are added 24 hours after they’re first aired, with older programs also being added over time.

Beyond being a tool for researchers and news junkies, the service is designed to help engaged citizens better understand the issues and candidates in the 2012 elections.

MAX 107.0 Launched in West Virginia Counties

Beginning this week, residential customers can get our High Speed Internet MAX 107.0 service in the following West Virginia communities: the majority of Boone, Cabell, Putnam and Kanawha counties, plus Jackson, Pleasants, Wetzel, Wirt, Washington and Wood counties. MAX 107.0 features a download speed up to 107 megabits per second (Mbps) and an upload speed up to 5 Mbps, the fastest residential service in these communities.

We also introduced Suddenlink High Speed Internet 50.0, with download speeds of up to 50 Mbps.

MAX 107 service was first launched in the Georgetown, Pflugerville and Leander, Texas, area. Subsequently, MAX 107.0 was introduced in Tyler, Whitehouse, Amarillo, Tulia, Lubbock, Post, Shallowater and Wolfforth, Texas, in Gallia, Meigs (Ohio), Mason and Jackson (West Virginia) counties. Later, the service was rolled out in Midland, Texas, Bossier City (including Barksdale Air Force Base), Haughton, Lake Charles and Sulphur, La., and Nixa and Ozark, Mo.. Most recently, MAX 107.0 was launched in Conroe and Lake Conroe, Texas.