Network Management Tools and Techniques

Last Updated: February 4, 2010

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Suddenlink uses a variety of network-management tools and techniques, including but not limited to the following:

    Investing in additional fiber nodes to make more bandwidth available per home

    Investing in greater downstream and upstream system capacity

    Providing customers with temporary “bursts” of additional speed, when bandwidth is available, allowing modems to more quickly and efficiently complete their work

    Limiting, only in the systems listed below,* the bandwidth available to individuals whose usage materially exceeds the typical customer usage in these systems

    Identifying and intercepting spam, viruses, and other malicious or illegal Internet traffic

    Prioritizing certain latency-sensitive traffic such as voice traffic.

These and related tools and techniques help Suddenlink accomplish several goals, namely:

    Allow customers to access and use any legal Web content they prefer, thus honoring the principles of network neutrality

    Mitigate network congestion, which can interfere with customers’ preferred online activities

    Promote customer compliance with our Acceptable Use Policy and Residential Services Agreement

    Help prevent customer harm or inconvenience from malicious or illegal traffic, as noted above.

In pursuing these goals, we are mindful of the dynamic, ever-changing nature of customer Internet habits and related public-policy discussions. Accordingly, while we believe our current tools and techniques are reasonable, equitable, and minimally intrusive, they are not static. To the contrary, we actively review and refine our network-management tools and techniques to improve our ability to strike the best possible balance across the above-noted goals for the benefit of all customers.

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* As of the last update of this page, these cable systems included …

    Arkansas: Charleston, Hazen, Mt. Ida, Nashville

    Kansas: Anthony, Fort Scott

    Louisiana: Ville Platte

    Missouri: Jefferson City, Maryville

    Oklahoma: Fort Sill, Healdton, Heavener, Hughes, Idabel

    Texas: Albany, Anson, Brenham, Burkburnett, Caldwell, Canadian, Center, Claredon, Crane, Dimmitt, Eastland, Electra, Hamlin, Henrietta, Junction, Kermit, Monahans, Nocona, Olney, Paducah, Rotan, San Saba, Seymour, Sonora, Trinity, Vernon, Wellington

    NOTE: Bandwidth in the above-listed cable systems is currently limited and additional capacity cannot be immediately or viably installed. When circumstances permit the installation of additional capacity in these systems, we will update this list accordingly, as we have done several times since its original publication.